Error 500: An error occurred while processing request: /ibm/console/applicationServerCollection.do

Hi all,

This is the scenario where I was getting following error while trying to navigate any of the tab from Websphere Administration console.

Error 500: An error occurred while processing request: /ibm/console/applicationServerCollection.do

when I checked the log files I have also got another error:

0000001a WorkSpaceMast E Unable to create temp file for document:

Cause:

After Net surfing I figured out the error is mainly because of the permissions issue.

Normally we have different WAS user for start and stop the WAS services. But sometime if we start and stop the services with root user, the permissions of some files getting changed to root.

In this case some files are owned by root user which is preventing the WAS user to write the files to tmp directory which are created while deploying the application.

Solution:

First we check the permissions of the following files ans change the owner to the WAS user:WAS group.

• <was_install_root>/Appserver/config/temp
• <was_install_root>/Appserver/logs/ffdc

Or

If possible try to change ownership of everything under <was_install_path>/Appserve to the WAS user:WAS group

In my case it is working fine and hope this will help you to resolve your issue.

“Effort only fully releases its reward after a person refuses to quit.”

Regards,

Akhilesh B. Humbe